Monday, January 25, 2010
Thursday, January 14, 2010
Thank you for writing us.
We understand where your sentiments are coming from. However, we regret to inform you that we could not validate the details of your usage anymore, as we could only check the last 7 days transactions of your account. However, we were able to retrieve the reloading history.
Previous records show that aside from the pre-loaded value of P100 last Nov 21 (the date of your activation), you have made another reload of P300 last Nov. 23. This was the reason why Mr. Deon Hidalgo of *1888 informed you that you have P400 total accumulated amount on your account at the time of call. Further, you have reloaded P300 last Jan. 10 after you have spoken with the agent which made your account have a total loaded amount of P700.
Regarding the concern of your sister-in-law with PLDT budget card, we would suggest to seek assistance from PLDT Customer Service for appropriate handling.
We hope this clarified your concern, Ms. Cruz. Should you require our assistance again, please do not hesitate to inform us. You may also communicate with us via twitter@Smartcares.Sincerely,
Interactive Social Media Services
Take note of the email addy: firstname.lastname@example.org.My response:
Assuming I only loaded P400, then, it should amount to 20 hours usage time. I only had a total of 13 hours and 17 minutes the time I talked with Mr. Hidalgo. Where is my 7 hours?
But I can recall I loaded another P300 before December 22, as I have said, it was hubby who bought the card at Novaliches (Bayan). Immediately after, I loaded it. I was not shortchanged, was I?
Now, this is getting really interesting.
My warning to all card load users, keep your cards or record your confirmation /reference numbers from 1510. It's the only weapon we've got against the giant corporations' shockies (shock absorbers- I sympathize fellow commoners, I sincerely do).
And I hate to admit this, but I pity every customer service representative each time a shortchanged customer had to vent their anger regarding products/services. I wish the tax we paid through all these consumption would work for us, but we have worthless government agencies, 99% of the time. Wawang Pinoy.
Sunday, January 10, 2010
Now, back to Smart. I have always used Smart - even when it was still a struggling subsidy of PLDT. I like its user-friendly features of not needing to encode a lot of numbers when requesting for services, unlike Globe. I have an aberration to reading and writing numbers. So that when we have been done (or been made) using broadband of leading landline telecoms, I'd end up using and recommending SmartBro. In fact, while currently using PLDT's broadband/dsl (bundled with the landline), I have turned to Smartbro plug-it for emergency purposes such as when our neighbors chop up some wires of PLDT for recycling and economic purposes (like in my 2 months in our current residence, we have two weeks without service, although I'd really like to work out how PLDT will be notified about billing deductions, because it takes like 1 hour to 2 hours to get through their 171 hotline - that HOT).
The SIM has its initial 100-peso load, explained earlier in the Smart-wireless SM North Edsa center to last about 10 hours. Then, I bought a P300 load at the dome in the garden in the sky (SM-NE). The load expired in about 4 days. It left me wondering - it could be because my sister used a laptop (slowmo). So, hubby bought another P300 load. While there was again a PLDT dsl interruption going on threatening my livelihood, and it's the wee hours, I was earlier thankful I had my Smartbro plugit. I became hysterical, however, as I see my total consumption here to be 13 hours plus only and I could no longer connect to the net:
I was thinking the "total time" indicates for the last card I loaded, but no, it wasn't. Had I realized that earlier, I could have raised more hell against *1881's CSR Deon Hidalgo I was talking with! Because he insisted I only had 1 peso load left!
I told him they are doing the consumer another highway robbery and nobody seems to be raising an alarm! Would these major media companies do? I doubt it when these companies are virtually the bread and butter of these local media companies. So, its up to us netizens to become vigilant and warn our fellow consumers / victims.
Next time that you load, take note of your reference number in case you delete the message from 1510. Or keep your cards. It will serve as reference when you start waging war with the Smart CSR (Customer Service Representative or company shock absorber). Because what got me during my convo with *1888's Deon Hidalgo was he kept insisting I only loaded a total of P400 when in reality, I already loaded a total of P700. And even if I only loaded a total of P400, I would still need to consume a total of 20 hours! Now, how do we raise more hell?
Here's another: my sister-in-law is trying to call up her mom in Canada, and she bought the P100 PLDT budget card charging only P1.50 cents per minute. That's hoot against the operator-assisted P200/ per minute. But while the phone machine acknolwedges the card still has P36 pesos left, she can no longer connect. Hello? PLDT and Smart? What's up with your hi-jacking card loads?