Aleck: you say things that degrade Mark Twain? that is appalling... if not idiotic.
"If you will check your record, I maintain several Smart accounts and am a loyal customer since 2005. My prepaid load is only BARYA and you still want to gain from it?
Your customer SHOULD not be penalized for the mistake of your Smart staff. So return my prepaid LOAD."
You should be paying me to test your products, and point our the glitches... and THIS is what you do to me?