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Monday, October 5, 2009

Hello BDO: A Short Story based on Facts

A few months back, like, May 18, my wallet was snatched
(the customer service representative from SM Hypermart The Block corrected me: "Na-snatch-an po kayo? Baka na-pick-pocket?" And I acquiesced, retorting coyly, "Ay, oo nga pala..." out of short-circuit, biglang bumagal ang memory ko... my original byte coud have produced this retort: E miss, di naman sa bulsa dinukot, at dinaan lang sa bilis ng kamay..." I hate it!
and with it are IDs and a BDO-issued credit card. I reported it immediately, inside the store.
The next or a couple of days later, a CSR called me up requesting me to fax billing address evidence. I did immediately as asked. Every 2 weeks after, I called the BDO hotline 6318000 to follow-up and until the second week of August, I was informed it (the card!) was already ready for release.Two or 3 weeks later, I received a billing statement for the credit card which has not arrived! I immediately called to learn the card was not informed that it should have been released and should have started walking to its intended master. All hell and its neighboring holes broke loose.

A couple of days later, I received the card.

It has sit idle on my phone table a few weeks now, I was waiting for it to make up its mind and learn I was not gonna smooth my fingers on it to turn it into a genie... I am waiting for the cancellation of service fees charged on me days before I even met the card I was being charged with. And the notification I requested that I already canceled my order for a replacement.

I hate BDO, especially the one in West Avenue cor Del Monte. It has monster clerks. Especially the fat bully who terrorizes not only clients or customers but the senior officers in there, I kept wondering what's keeping her on her job. She's Ursula from The Little mermaid... I had a series of nightmarish experiences in there, with Ursula.

And then, there's the "pick-pocket" experience at The Block, and this credit card experience... Everyday, Customer Service to me takes mutilated meanings and forms that make each encounter a release of evil thoughts... Hmmm, they (CSRs) are useful, afterall.

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